Business documentation for the Carrier Tracking Sync integration — generated from the codebase.
This system turns a tracking number on a Zendesk ticket into a live, automatically-refreshed shipment record (FedEx + UPS), using Zendesk Custom Objects as the system of record and local n8n for orchestration. Dev/sandbox scope only.
carrier_shipment ─< tracking_event, status lifecycle, ticket link.Audience: Business Systems Analysts/Engineers, operations leaders, internal support users.